Last updated: April 12, 2022

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://emotionenergyhealing.ca website (the “Service”) operated by EEH (“us”, “we”, or “our”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
WHAT IS CONSIDERED PERSONAL INFORMATION? Personal information refers to information such as your name, address, email address, geographic location, purchase history, gender, credit card information and browsing habits on our site.
WHAT INFORMATION DO WE COLLECT? We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We also collect information about gift recipients so that we can fulfill the gift purchase. Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the do we use cookies section below for information about cookies and how we use them.
WE MAY PROCESS THE FOLLOWING CATEGORIES OF PERSONAL DATA ABOUT YOU:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims. • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract. • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services, and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
ORDERING PRODUCTS ON OUR SITE We will request information from you on our order forms for purchase of products. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US? To modify your email subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sale transaction to service that transaction and for record keeping. THIRD PARTY LINKS In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including
if a specific link does not work).
YOUR ACCESS TO AND CONTROL OVER INFORMATION: You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: • See what data we have about you, if any. •Change/correct any data we have about you. • Have us delete any data we have about you. • Express any concern you have about our use of your data.

Karen Basciano-Ireland, RP Confidentiality Agreement
We take confidentiality seriously. We want you to feel comfortable and safe sharing your experiences. All information shared during a 1:1 session (Telehealth Platform/telephone/in person) shared with Karen Basciano-Ireland, MC, Registered Psychotherapist with College of Registered Psychotherapists of Ontario is confidential. Complete records of your individual therapy & assessment are recorded in your individual therapy file and are secured for a minimum of 10 years after the date of your last contact. With the exceptions stated below, no information will be released about your contact without your informed consent:
● Reason to believe that withholding information would lead to harm to self and/or others
● There is reason to suspect abuse of a child (under 16)
● Disclosure of sexual abuse by a Regulated Health Care Professional • On rare
occasions, files may be subpoenaed for court, under all other circumstances information
will only be released with your written consent.
1. As a client I understand and accept the risks of participating in a Telehealth Virtual session, including the risk that personal health information, personal information, or confidential information transmitted via the virtual platform may be accessible by an unauthorized user, Karen Basciano-Ireland, RP does not guarantee that privacy or security of the Telehealth technology used for the purpose of this agreement